Placing Orders

Upon receipt, orders are promptly processed for dispatch. Please note that all listed prices are subject to
modification without prior notification. The cost invoiced for orders will reflect the prices effective on the
shipment date. For custom or special orders, C K Car Care mandates full payment at the time the order is
placed. It’s important to note that once confirmed, custom or special orders are final and cannot be
cancelled or returned. Please review your order carefully before confirming, as these terms are strictly
adhered to ensure the integrity of the ordering process and the bespoke nature of these services.

Payment Terms and Policy

At C K Car Care, we offer a variety of convenient payment options to suit your needs. You can securely
make your payment using Visa, MasterCard, Discover, or American Express. For those who prefer to
prepay, we gladly accept checks. Please be advised that a $35.00 service charge will be applied to all
returned checks. It is the responsibility of the customer to manage any applicable sales or use taxes not
collected by C K Car Care. Customers are obligated to remit such taxes to the appropriate tax authority
and agree to indemnify C K Car Care from any tax-related liabilities.

Understanding Tax Calculation

The tax levied on your purchase is influenced by several factors, including but not limited to:

  • The nature of the item purchased
  • The destination address of your order
  • The timing and location of order fulfillment
  • The chosen shipping method

An “Estimated Tax” is provided during the Checkout process and on your initial order confirmation. It’s
important to note that the variables involved in tax computation may vary from the time of order placement
to when your order is processed for shipment. Consequently, the initially calculated tax might be subject
to adjustments.

C K Car Care and its affiliated entities are obliged to collect sales tax on items shipped to the following
states or picked up at our locations:

  • California
  • Florida
  • Alabama
  • Illinois
  • Mississippi
  • South Carolina
  • Texas
  • Georgia
  • Kentucky
  • North Carolina
  • Tennessee
  • Virginia
  • New York
  • Pennsylvania
  • Ohio
  • Michigan
  • Arizona
  • Colorado

We are committed to compliance with state tax regulations and will make every effort to ensure accurate
tax calculations on your purchases.

Resale/Tax Exemption Certificate

For customers holding a valid resale or tax exemption certificate, we offer a streamlined process to
manage your tax-exempt status. Please forward your certificate to our dedicated team via email at
debbiet@ckeinc.com.

When submitting your resale or tax exemption certificate, kindly include the following details to ensure a
swift and accurate update to your account:

  • Your C K Car Care account number
  • Your preferred email address for correspondence
  • Your contact telephone number

Please note that certain items within our catalog are designated as prepayment only. These items are not
eligible for extended credit terms and require upfront payment to confirm the order.

Damaged, Lost Goods, or Shortages

It’s essential to address any instances of visible damage, lost items, or discrepancies immediately upon
delivery. In such events, please adhere to the following procedure:

  • Promptly report any visible damage or loss to the delivering carrier. Ensure that these details are
    clearly annotated on all delivery documents.
  • In the unfortunate event that damages are discovered post-delivery, retain the original packaging. This
    is crucial as it may be required for inspection and claim assessment by the shipping company.
  • Conduct a thorough inspection of all shipments within five (5) business days from the date of delivery
    to identify any shortages or concealed damages.

Should you encounter any issues or require assistance, please do not hesitate to contact our customer
service team. We are committed to resolving any concerns swiftly and ensuring your satisfaction with your
C K Car Care experience.

Warranty

C K Car Care is committed to delivering high-quality products. All products we provide are backed by the
original manufacturer’s warranties. These warranties, which cover any manufacturing defects or issues as
defined by the manufacturer, are the exclusive responsibility of the manufacturer.

Please note the following important points regarding our warranty policy:

  • C K Car Care does not offer any additional warranties or representations, either expressed or implied,
    beyond those provided by the manufacturer.
  • In the event of a warranty-related repair or replacement, the customer is responsible for all associated
    costs. This includes, but is not limited to, transportation, labor, and any other incidental expenses
    incurred during the warranty claim process.

We advise our customers to carefully review the warranty documentation accompanying each product.
Should you have any questions or need further assistance regarding warranty claims, please feel free to
contact our customer service department. We’re here to ensure your peace of mind and satisfaction with
every purchase.

Return Policy

C K Car Care is dedicated to ensuring that you are completely satisfied with your purchase. If you need to
return a product, please adhere to the following guidelines:

  • To initiate a return, please use the FedEx label included with your original shipment.
  • Ensure that all returns are accompanied by a copy of the packing slip or a completed return form from
    the original shipment.
  • A return fee of $15 may apply when using the FedEx label, depending on the reason for the return.
  • Items ordered in error or returned without a proper cause may incur a restocking charge of up to 25%
    of the item’s price.

Our goal is to make your return process as smooth as possible. If you have any questions or need
assistance, please contact our customer service team.

Copyright Notice

All content on this website, including text, graphics, logos, images, and software, is the property of C K
Car Care, LLC and is protected by copyright and other intellectual property laws.

© 2024 C K Car Care, LLC. All rights reserved.

You are permitted to use the content in the following ways:

  • For personal and non-commercial purposes, you may print or download extracts to a local hard disk.
  • You may share the content with individual third parties for their personal use, but you must
    acknowledge C K Car Care, LLC as the source of the material.

Any other use, including the distribution, commercial exploitation, transmission, or storage of the content
on any other website or electronic retrieval system, is prohibited unless you receive express written
permission from C K Car Care, LLC.

Your respect for our intellectual property rights is appreciated. If you have any questions or require further
information, please contact us.

SECURITY POLICY

Website Security

At C K Car Care, we prioritize the security of our website and the protection of your personal information.
We continuously review and enhance our security protocols to safeguard the information you share with
us. Our site incorporates industry-standard encryption technology to protect data transmission, ensuring
that your personally identifiable information is shielded from loss, misuse, and alteration.

While we strive to secure all electronic commerce, it’s important to acknowledge that no system is entirely
infallible. In the event of any breach affecting the security, confidentiality, or integrity of your sensitive
personal data, we are committed to timely communication. We will make all legally required disclosures
concerning any such breach via email or a clear announcement on our Site. Our response aligns with the
legitimate needs of law enforcement and the essential steps to assess the breach’s scope and reestablish
the data system’s integrity.

Privacy Policy

C K Car Care LLC values our customers as we are committed to protecting your personal information. This
Privacy Policy describes what information we use, how it’s used, and how it’s shared. Please review this
policy and the terms of Agreements listed on www.ckcarcare.com as BY ACCESSING OR USING THE C K
CAR CARE WEBSITE YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO
THE PRIVACY PRACTICES, AND TO THE USES AND DISCLOSURES OF INFORMATION ABOUT YOU
AND YOUR COMPANY, THAT ARE DESCRIBED IN THIS PRIVACY POLICY AND YOU AGREE TO BE
BOUND BY THEIR TERMS.

Collection of Information:

  • Personal Information: We collect personal information such as name, address, email, and contact
    number when you make a purchase to process your order efficiently and provide you with the best
    service.
  • Payment Information: Payment details are processed securely by our payment gateway provider. We
    do not store credit card details or share financial information with third parties.

Use of Information:

  • The information collected is used solely for processing orders, providing customer support, and
    improving our products and services.
  • We may occasionally send you promotional emails about new products, special offers, or other
    information which we think you may find interesting using the email address you have provided.

Data Security:

  • We are committed to ensuring that your information is secure. In order to prevent unauthorized access
    or disclosure, we have put in place suitable physical, electronic, and managerial procedures to
    safeguard and secure the information we collect online.

Cookie Policy:

  • Our website uses cookies to enhance user experience. A cookie is a small file which asks permission to
    be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps
    analyze web traffic or lets you know when you visit a particular site.

Sharing of Information:

  • We do not sell, distribute, or lease your personal information to third parties unless we have your
    permission or are required by law to do so.

Access to Your Information:

  • You may request details of personal information which we hold about you under data protection laws. If
    you would like a copy of the information held on you, please write to us.

Changes to Our Privacy Policy:

  • We may update this policy from time to time by updating this page. You should check this page
    occasionally to ensure that you are happy with any changes.

Contact Us: For any questions or concerns regarding this privacy policy, please contact us at our support
email or phone number.

Account Security

Your account’s security is of utmost importance to us at C K Car Care. To help safeguard your account, we
recommend the following measures:

  • Guard Your User ID and Password: Your password is the key to your account. We will only request it
    during the login process on our site. You will never be asked for your password through unsolicited
    communications.
  • Maintain Online Safety: To protect your personal information and enhance your online security,
    please adhere to these guidelines:
    – Keep your password confidential. Do not share it with others.
    – Regularly update your password to bolster your account’s security.

Your vigilance and our relentless commitment to security work hand in hand to maintain the safety and
integrity of your account and personal information. If you have any concerns or need assistance, please
don’t hesitate to reach out to our customer support team.

Security Tips

Your digital safety is paramount. To maintain the security of your information, we suggest the following
guidelines:

  • Handling Suspicious Emails: If you receive an email that appears dubious, do not open it. Should you
    accidentally open one, refrain from clicking on any links or opening any attachments it may contain.
  • Safeguarding Sensitive Information: Never share your sensitive information via email or phone.
    Verify the security of web pages where private information is entered by checking for a closed lock
    symbol at the bottom of the page. Click on the lock to confirm the security certificate is issued to our
    Site.
  • Reporting Concerns: If you suspect any issue with your account or encounter a suspicious email
    using our name, promptly forward it to [Insert Email] or call 1-800-327-8723 for immediate assistance.

Cookies and Other Technology Information

  • Usage of Cookies: A cookie is a small file placed on your computer by a website to give you a unique
    ID. Our Site uses cookies and other technologies to track new visitors and recognize returning
    customers, enabling us to present personalized content. Note that cookies from our Site do not store
    any personally identifiable information. Identification is only possible when information is provided
    voluntarily.
  • Cookie Restrictions: Be aware that blocking cookies on your computer may restrict access to certain
    functionalities of our Site.

Unsubscribing from E-Mail Marketing

You have the freedom to opt-out of receiving promotional emails from us. Simply follow the unsubscribe
instructions located at the bottom of every promotional email.

Links to Other Sites

Our Site may contain links to third-party sites not owned or operated by C K Car Care. We do not endorse
or assume responsibility for the content or information practices of these external sites. We encourage
you to review the privacy policies of any linked sites to understand how they handle your information.

Policy Updates

We reserve the right to modify our privacy policies in response to changes in legal or regulatory
requirements, business practices, or to better serve our customers. Any significant changes will be
communicated on the Site with an updated revision date. Regularly reviewing the Site for updates is
recommended. Continued use of the Site after changes signifies acceptance of the updated policy.

Content Disclaimer

The information provided on our website, including downloadable assets and other digital marketing
materials, is for general informational purposes only. It should not be construed as legal, financial, or tax
advice. We encourage you to seek professional counsel for advice on legal, regulatory, tax, and accounting
matters.

Questions or Suggestions

We value your feedback and questions regarding our privacy policy. If you have any queries or
suggestions, please contact us by sending an email to info@ckeinc.com.